These Terms & Conditions apply to all vehicle rentals from Go Rent 4×4 Rentals and Tours CC (“Go Rent”, “GR”, “we”, “us”).
By making a booking, collecting a vehicle, signing a rental agreement, or otherwise accepting a Go Rent vehicle, the renter confirms that they have read, understood and accepted these Terms & Conditions.
The individual entering into the rental agreement (“the Renter”, “you”) is responsible for:
Paying all rental fees, insurance waiver fees, additional charges, penalties and fines.
Ensuring full compliance with these Terms & Conditions.
Complying with all Go Rent speed limits, road restrictions and No-Go Area rules.
Supervising all additional drivers and passengers.
All actions of additional drivers and passengers relating to the rental vehicle.
The Renter remains financially responsible for breaches of these Terms & Conditions committed by any authorised additional driver.
Minimum driver age: 23 years.
The driver must have held a valid driver’s licence for at least 1 year.
Additional charges apply to drivers under 25 or over 65 years old.
Foreign renters must present a valid International Driving Permit (IDP).
Copies of licences or IDPs are not accepted.
Only the Renter and drivers formally listed as additional drivers may operate the vehicle.
The vehicle remains the sole property of Go Rent at all times.
Go Rent may immediately recover the vehicle in the event of a material breach of the rental agreement or these Terms & Conditions.
The following insurance options are available.
N$230 per day
Security deposit: N$45,000
The security deposit is refunded after return of the vehicle provided there is no damage or other outstanding amount.
N$362 per day
Security deposit: N$30,000
The security deposit is refunded after return of the vehicle provided there is no damage or other outstanding amount.
N$546 per day
Premium Cover provides Zero Excess on Covered Claims.
No excess is payable on claims that fall within the insurance cover.
All exclusions contained in these Terms & Conditions continue to apply regardless of the insurance option selected.
Optional add-on:
N$184 per day
Cover is limited to:
1 tyre per rental; and
1 windscreen per rental.
Rims are always excluded.
Optional add-on:
N$103.50 per day
Covers Go Rent camping equipment against accidental damage or loss, subject to these Terms & Conditions.
N$7,500
N$15,000, where applicable.
Additional deposits may be required depending on the rental, itinerary, vehicle or destination.
Only the Renter and approved additional drivers recorded on the rental agreement may drive the vehicle.
Each additional driver must present a valid driver’s licence at vehicle collection.
Additional driver fee:
N$280 once-off per additional driver per rental period.
The Renter remains fully responsible for any breach committed by an additional driver.
The following damage is not covered under any insurance option unless expressly stated otherwise.
The Renter is responsible for all repair, replacement and recovery costs.
Not covered unless the optional Tyre & Windscreen Cover has been purchased.
Never covered.
Never covered.
Damage caused by:
Trees
Branches
Bushes
Thorns
Vegetation
is excluded.
Any rim damage is always for the Renter’s account.
This includes:
Bent rims
Cracked rims
Scuffed rims
Kerbed rims
Missing rims
Charged at the full OEM replacement value.
Tyre damage exceeding the limit of the optional tyre add-on is for the Renter’s account.
Damage to vehicle paintwork or glass caused by sandstorms or sandblasting is excluded.
Single-vehicle accidents are not covered, including:
Rollovers
Collisions with animals
Collisions with objects
Collisions with walls
Poles
Gates
Trees
Rocks
Stationary objects
Loss of or damage to camping equipment is excluded unless the Camping Equipment Damage/Loss Cover has been purchased.
Damage caused by:
Potholes
Rocks
Kerbs
Off-road driving
is excluded.
Damage resulting from:
Tyre blowouts
Loose wheel/lug nuts
Incorrect jack use
is excluded.
Any damage resulting from negligence, misuse or abuse of the vehicle is excluded.
Go Rent contractual speed limits take precedence over posted road speed limits for purposes of your rental agreement and insurance cover.
Maximum: 60 km/h
Maximum: 80 km/h
Maximum: 110 km/h
Maximum: 100 km/h
Maximum: 60 km/h
Maximum: 10 km/h
Maximum: 40 km/h
Exceeding a Go Rent contractual speed limit results in:
A N$1,500 penalty for each GPS-detected speeding incident; and
Immediate cancellation of insurance cover.
There are no warnings.
A single recorded speeding violation voids insurance for the remainder of the rental.
The Renter becomes personally liable for all vehicle damage, including damage that may not be related to the speeding incident.
Go Rent vehicles may be equipped with GPS tracking equipment recording:
Vehicle location
Vehicle speed
Vehicle route
Travel history
By renting the vehicle, the Renter consents to this monitoring.
Go Rent treats GPS information as primary evidence in relation to:
Speeding violations
No-Go Area entry
Route violations
Insurance cancellation
The Renter retains the right to dispute the accuracy of the GPS information.
Go Rent may provide GPS information to:
Its insurers
Law enforcement agencies
Courts
Go Rent’s insurer may have direct access to live GPS information.
If speeding is detected, insurance cover may be refused immediately without prior notice.
All drivers must comply with Namibian traffic laws.
Failure to comply may result in cancellation of insurance and additional penalties.
Drivers must:
Drive on the left-hand side of the road.
Ensure all occupants wear seatbelts.
Not use a mobile phone while driving unless using an appropriate hands-free system.
Obey stop signs.
Obey red traffic lights.
Not overtake on blind rises, curves or where visibility is restricted.
Use headlights at night and during poor visibility.
Go Rent operates a zero blood-alcohol tolerance policy.
No person may operate a Go Rent vehicle after consuming alcohol or while under the influence of alcohol, recreational drugs or other impairing substances.
This policy is stricter than the general Namibian legal blood-alcohol limit.
All traffic fines incurred during the rental are the Renter’s responsibility.
Go Rent charges an additional:
N$450 administration fee per traffic fine
for processing.
Comprehensive vehicle insurance is not legally compulsory throughout Southern Africa and many vehicles on local roads may have no comprehensive insurance.
Under the insurance arrangements described in the Go Rent rental agreement, insurance applies to qualifying two-vehicle collisions where both vehicles can be identified.
Insurance does not cover:
Single-vehicle accidents
Negligence
Rollovers
Collision with animals
Collision with objects
Becoming stuck
Incorrect gear or clutch operation
Other excluded incidents listed in these Terms & Conditions
These exclusions apply regardless of the insurance option selected.
For excluded incidents, the Renter is responsible for the full cost plus a 20% administration fee, where stipulated in the rental agreement.
“Replacement Value” means the full cost to Go Rent of replacing the vehicle with an equivalent new or equivalent-condition vehicle, as determined by an independent Namibian dealer at the time of the incident.
Where a vehicle has rolled or has been written off, it is treated as a total loss without deduction for residual or salvage value.
Damage fee:
20% of Replacement Value
Tow-in and administration charges are additional.
No driving:
Outside Namibia; or
Into prohibited or restricted areas
without prior written Go Rent approval.
Driving after sunset is prohibited except within towns.
Driving to lodges after sunset is prohibited.
Insurance cover does not continue after the agreed vehicle return date unless Go Rent has formally approved an extension.
Damage caused by:
Cigarettes
Open flames
Heat sources
is excluded.
Do not:
Stand on vehicle body panels.
Sit on the bonnet, roof or doors.
Place excessive loads on vehicle body panels.
Vehicle rollovers or overturning are excluded under all insurance options.
Never covered.
Bent, cracked, scuffed or kerbed rims are always the Renter’s responsibility.
Charged at full OEM replacement value per item.
Where optional tyre cover applies to one tyre, damage to a second or subsequent tyre remains the Renter’s responsibility.
Any water crossing above axle depth is prohibited and excluded.
Sandblast and sandstorm damage to paintwork or glass is excluded.
Go Rent accepts no responsibility for theft, damage or loss of personal belongings.
Interior damage exceeding normal wear and tear is the Renter’s responsibility.
Driving with a rooftop tent open, partially open or unsecured is prohibited.
Loss or damage to camping equipment is excluded unless Camping Equipment Damage/Loss Cover has been purchased.
Damage to:
Clutch
Gearbox
Engine
caused by incorrect operation is excluded.
Damage caused by:
Off-road collisions
Driving over rocks
Inappropriate terrain
is excluded.
Scratches and paint damage caused by:
Trees
Branches
Thorns
Bushes
Other vegetation
are excluded.
Using the wrong fuel type, including petrol in a diesel vehicle, voids insurance cover.
The Renter is responsible for all resulting:
Repairs
Recovery
Towing
Associated expenses
Lost key charge:
N$6,500
plus any travel, courier or delivery costs.
Any one of the following events immediately cancels all insurance cover, including Premium Cover.
The Renter becomes personally liable for the full cost of all vehicle damage.
This may include damage unrelated to the event that resulted in insurance cancellation.
Insurance is immediately voided by:
Speeding above Go Rent contractual limits.
Driving after consuming alcohol.
Driving while under the influence of drugs or impairing substances.
Driving with an expired, suspended or invalid licence.
Driving with a licence not recognised in Namibia.
Driving on unmarked or prohibited roads.
Driving on sand dunes.
Driving on beaches.
Driving on off-piste tracks.
Driving into rivers.
Driving into swamps.
Driving into the sea.
Driving into flood areas.
Ignoring red traffic lights.
Ignoring stop signs.
Towing another vehicle.
Towing a trailer.
Driving after sunset outside a town.
Misusing four-wheel drive.
Using 4×4 mode on tarred or other hard surfaces.
Allowing an unauthorised driver to operate the vehicle.
Entering a designated No-Go Area.
Using the vehicle commercially to convey passengers or goods for payment.
Entering civil unrest or riot areas.
Using the vehicle to transport goods in violation of customs laws.
Negligence means conduct that a reasonable person would consider careless, improper or contrary to manufacturer instructions.
All damage and costs caused by negligence are the Renter’s responsibility regardless of the insurance option selected.
Examples include:
Burning out the clutch.
Incorrect gear selection.
Riding the clutch.
Excessively spinning wheels in sand.
Driving with a rooftop tent open or unsecured.
Standing on or sitting on the bonnet, roof, doors or tents.
Placing heavy loads on the bonnet, roof, doors or tents.
Overloading the vehicle beyond its rated capacity.
Using the vehicle commercially.
Racing.
Participating in timed events.
Participating in off-road competition.
Failing to check tyre pressures before driving on sand, gravel or tar.
Reversing into objects, trees, walls or structures through inattention.
Driving through vegetation resulting in scratches, paint damage or broken mirrors.
Ignoring advice provided during vehicle handover regarding 4×4 operation, tyre pressures or road conditions.
Rim damage, missing rims and missing tyres are never covered by any insurance option, including the Tyre & Windscreen add-on.
The Renter is responsible for:
Full OEM replacement cost.
Fitting costs.
Balancing costs.
Transport costs.
If a tyre is damaged:
Stop the vehicle safely.
Repair the puncture where appropriate or replace the wheel with the spare immediately.
Notify Go Rent immediately.
If the spare is used, purchase a matching branded replacement tyre where required.
Bent, cracked, scuffed or kerbed rims are charged at full OEM replacement value.
Any rim or tyre missing when the vehicle is returned is charged at full OEM replacement value.
During a sandstorm:
Reduce speed; or
Pull over safely where possible.
Sandblast damage to paintwork or glass remains excluded from insurance.
Vehicle theft is covered only where all four of the following requirements are met:
The vehicle was parked securely in a safe location.
All doors, windows and canopy were locked.
The original Go Rent vehicle keys remain in the Renter’s possession.
A police report is obtained within 24 hours.
If any one of these conditions is not met, the Renter is liable for the full replacement value of the vehicle.
A police report must be obtained within 24 hours of any:
Accident
Theft
Incident giving rise to an insurance claim
Without a valid police report, an insurance claim cannot be processed and the Renter is responsible for all costs.
A vehicle condition report is completed at handover.
Damage that was not recorded on the condition report at handover may be treated as the Renter’s responsibility.
The vehicle and all associated risk remain the Renter’s responsibility until Go Rent formally records the vehicle as returned.
Where a vehicle is returned after hours:
Vehicle keys must be secured as instructed.
Risk remains with the Renter until Go Rent performs its next-business-day inspection.
Certain areas are strictly prohibited.
Entering a designated No-Go Area, whether accidentally or intentionally, constitutes a serious breach of the rental agreement.
Entry results in:
A N$30,000 fine.
Immediate cancellation of all insurance cover.
Permanent cancellation of insurance for the remainder of the rental.
Personal liability for all vehicle damage in addition to the fine.
Go Rent treats GPS information as primary evidence of entry into a No-Go Area.
The following areas are prohibited:
Van Zyl’s Pass
Khaudum National Park
Sandwich Harbour
Sperrgebiet – Diamond Area 1 & 2
Skeleton Coast north of Möwe Bay
Remote Damaraland backcountry on unmarked tracks
Diamond Coast / Bogenfels area
Off-piste dunes near Walvis Bay
Off-piste dunes near Swakopmund
Any unmarked road not gazetted or maintained by the Namibia Roads Authority
The following areas are restricted/prohibited under the rental agreement:
Central Kalahari Game Reserve – CKGR
Moremi Game Reserve / Okavango Delta
Savuti
Makgadikgadi Pans
Nxai Pans
Cut lines and hunting areas without maintained roads
Moremi Game Reserve / Okavango Delta requires an additional deposit where travel is authorised.
A written itinerary must be submitted to Go Rent and approved before departure.
Travel is limited to the Victoria Falls area only and requires prior written approval.
Angola, Zambia and any other country that has not been specifically authorised in writing by Go Rent is prohibited.
A damage deposit is required for applicable authorised cross-border travel.
Certain Southern African destinations involve:
Deep sand
Heavy mud during wet seasons
Corrugated gravel roads
Severe potholes
Water crossings
A high-clearance 4×4 vehicle and experienced driver are essential.
A guided convoy is strongly recommended for particularly remote areas.
If a vehicle becomes undrivable outside Namibia, the Renter is responsible for all costs associated with returning the vehicle to Namibia.
These may include:
Towing
Recovery
Cross-border transport
Import/export documentation
Customs duties
Third-party charges
Go Rent accepts no liability for cross-border recovery costs.
Go Rent roadside assistance is limited to Namibia.
Minimum rental period is 24 hours or part thereof.
Mileage is unlimited unless otherwise specified in the quotation or rental agreement.
Visa and Mastercard are accepted.
Security deposits may be blocked on the Renter’s credit card rather than processed as a normal payment.
Rental rates include VAT unless otherwise stated.
The vehicle must be returned on the date and at the time specified in the rental agreement.
Late returns are charged at:
Applicable daily rental rate + N$3,500 for each additional day or part thereof.
Rental extensions must be requested at least 2 days before the agreed return date.
An extension is only valid once formally approved by Go Rent.
No refund or credit is provided for early vehicle returns under any circumstances.
Vehicles must be returned with a full fuel tank.
If the vehicle is not returned full:
N$250 refuelling fee applies; plus
The cost of the fuel shortfall.
Using the incorrect fuel type constitutes negligence.
The Renter is responsible for all resulting repair and recovery costs.
Valet fee:
N$1,750
Where paint correction/polishing is required:
N$3,500 polishing fee
Smoking and vaping inside Go Rent vehicles are prohibited.
Burn marks or ash damage are charged at the full cost of repairing the vehicle interior.
Unauthorised stickers, decals or signage:
N$400 removal fee per item
A:
N$5,000 claims handling fee
applies to each insurance claim submitted.
This is the insurer’s administrative fee and applies regardless of fault.
Go Rent vehicles are maintained before rental, but mechanical breakdowns can occur, particularly in remote or off-road environments.
Response and recovery times may be significantly longer in remote areas.
Go Rent is not responsible for losses or expenses resulting from vehicle breakdown, including:
Inconvenience
Additional travel expenses
Missed flights or connections
Changes to travel plans
Accommodation costs
Other direct or indirect losses
The Renter acknowledges and accepts these risks.
The Renter must:
Contact Go Rent immediately.
Not arrange independent towing without Go Rent approval.
Not arrange independent repairs without Go Rent approval.
Only Go Rent-approved recovery companies may be used.
Unauthorised towing or repairs invalidate applicable cover.
The Renter may not use the rental vehicle to tow or pull another:
Vehicle
Trailer
Object
Where the cause of the breakdown is excluded from insurance, the Renter is responsible for:
Recovery
Towing
Repairs
Related expenses
Driving in Namibia and neighbouring Southern African countries involves inherent risks, including:
Remote areas
Wildlife
Gravel roads
Off-road environments
Extreme weather
Extreme road conditions
Limited communications
Delayed assistance
By renting a Go Rent vehicle, the Renter voluntarily accepts these risks.
The Renter agrees to indemnify and hold harmless Go Rent 4×4 Rentals and Tours CC from claims, losses, damages and legal actions arising from:
The Renter’s use of the vehicle.
An additional driver’s use of the vehicle.
Breach of the rental agreement.
Violation of Namibian law.
Death, injury or property damage caused by the Renter’s negligence or misconduct.
The Renter releases Go Rent from liability for personal injury, including death, or property damage except where caused by Go Rent’s own gross negligence as determined by a competent Namibian court.
Go Rent is not liable for indirect or consequential losses, including:
Missed flights
Accommodation costs
Lost income
Missed tour bookings
Where the Renter declines insurance and the vehicle becomes unavailable for rental because repairs are required, the Renter is responsible for Go Rent’s lost rental income at the applicable daily rental rate for up to 60 days.
The Renter consents to Go Rent conducting a credit check.
In the event of payment default, the Renter consents to Go Rent recording or disclosing relevant payment information to:
Credit bureaux
Debt recovery agents
Relevant third parties involved in debt recovery
These Terms & Conditions and the rental agreement are governed by the laws of the Republic of Namibia.
Disputes shall be heard by the appropriate:
Magistrate’s Court; or
High Court of Namibia
in Windhoek.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions remain in full force.
The rental agreement, these Terms & Conditions and any signed addenda constitute the entire agreement between Go Rent and the Renter.
No:
Verbal representation
Verbal promise
Prior verbal agreement
is binding.
Any variation must be:
In writing; and
Approved/signed by an authorised Go Rent representative.
The Renter consents to Go Rent processing personal information for purposes connected with the vehicle rental.
Information may be used for:
Rental administration
Credit assessment
GPS monitoring
Communication with insurers
Claims administration
Debt recovery
Legal and regulatory requirements
Go Rent will not sell the Renter’s personal information.
Information may be disclosed where required by law or where disclosure is permitted or required under the rental agreement.
By making a booking, accepting these Terms & Conditions, collecting a vehicle or signing a Go Rent rental agreement, the Renter confirms that they have read, understood and agreed to all applicable terms, including:
Insurance options
Insurance exclusions
Security deposit requirements
Speed limits
GPS monitoring
Traffic-law requirements
No-Go Area restrictions
Cross-border restrictions
Tyre and rim responsibilities
Negligence provisions
Vehicle return requirements
Additional fees
Liability provisions
GO RENT 4X4 RENTALS AND TOURS CC
Windhoek, Namibia
Website: gorent4x4.com
WhatsApp: +264 81 858 1750
