Once-off fee per additional driver for the rental period. All drivers must be listed on the rental agreement.
Charged per GPS-detected speeding incident. Speeding also voids insurance cover for the remainder of the rental.
Administration fee charged per official traffic fine, in addition to the value of the fine.
Charged for entering a prohibited No-Go Area. Insurance is immediately void and all resulting damage remains for the renter’s account.
Charged per additional day or part thereof, in addition to the normal daily rental rate.
Charged when the vehicle is not returned with a full fuel tank, plus the cost of the missing fuel.
Valet fee charged when a vehicle is returned excessively dirty and requires cleaning beyond normal rental preparation.
Polishing or paint-correction fee for heavy scratches requiring professional attention. More serious damage may be charged at actual repair cost.
Replacement key charge, plus any applicable courier, travel or delivery costs.
Claims handling fee charged for each insurance claim submitted, regardless of fault.
Charged per unauthorised sticker, decal or sign attached to the rental vehicle.
Where damage is excluded from insurance, the renter may be responsible for the full repair or replacement cost plus a 20% administration fee.
Rim damage is never covered. Bent, cracked, scuffed, kerbed or missing rims are charged at full OEM replacement value plus applicable fitting, balancing and transport costs.
Tyre damage outside the selected cover is for the renter’s account. Optional Tyre & Windscreen Cover is limited to one tyre per rental.
Windscreen damage is for the renter’s account unless optional Tyre & Windscreen Cover has been selected. Cover is limited to one windscreen per rental.
Side-window and side-mirror damage is not covered by any insurance option and is charged at the applicable repair or replacement cost.
Using the incorrect fuel is treated as negligence. All resulting repair, towing and recovery costs are for the renter’s account.
A vehicle rollover or write-off attracts a damage fee equal to 20% of the vehicle Replacement Value. Towing and administration charges are additional.
If a vehicle becomes undrivable outside Namibia, all costs of returning it to Namibia are for the renter’s account, including towing, transport, customs, documentation and third-party charges.
Damage resulting from negligence, prohibited driving, incorrect 4×4 operation, mechanical misuse or other excluded use is charged to the renter in full.
Towing or repairs must be approved by Go Rent. Unauthorised towing or repairs may invalidate insurance and remain for the renter’s account.
Additional charges may apply in combination depending on the circumstances of an incident. Insurance does not cover every type of damage or vehicle use. Where insurance is excluded or voided, the renter may be responsible for the full repair or replacement cost, recovery and towing costs, administration fees and other associated expenses.
Security deposits and insurance options do not limit the renter’s liability for damage or events specifically excluded under the Rental Terms & Conditions.
Depending on the selected insurance option, itinerary and collection arrangements, the following deposits may apply:
Basic Cover — N$45,000 Security Deposit
Extended Cover — N$30,000 Security Deposit
Premium Cover — No excess on covered claims
Fuel & Administration Deposit — N$7,500
Remote Collection / Cross-Border Damage Deposit — N$15,000 where applicable
Additional deposits may be required for certain cross-border destinations or itineraries.
Deposits do not provide cover for damage or events specifically excluded under the Rental Terms & Conditions.
Deposit Refunds Release time 7days.
If an accident, breakdown, theft or vehicle damage occurs:
Failure to follow the required procedure may invalidate insurance cover and result in the renter being responsible for the applicable costs.
Failure to follow the required procedure may invalidate insurance cover and result in the renter being responsible for the applicable costs.
