1. Parties & Basic Details
1.1 Rental Company (“GR” or “Go Rent”)
CT Go Rent Sustainable CC, a registered closed corporation in Namibia
(Registration Number: CC/2021/04371)
1.2 Client (“you” or “the Client”)
The individual who signs this Agreement, responsible for:
- Paying all rental fees, insurance waiver fees, penalties, and fines.
- Ensuring compliance with all terms of this Agreement (including obeying stated speed limits and avoiding restricted areas).
- Supervising and being liable for the conduct of any additional drivers and passengers.
1.3 Additional Drivers
Only the individuals listed below are permitted to drive the Vehicle (in addition to the Client). Each additional driver must hold a valid driver’s license and is bound by all terms of this Agreement.
Client Responsibility
The Client remains fully liable for any breaches of this Agreement by any additional driver. Violations, damage, or penalties caused by an additional driver will be charged to the Client.
Proof of License
Each additional driver must present a valid driver’s license (meeting local requirements) at vehicle pick-up. GR reserves the right to refuse or disqualify an additional driver who does not meet these requirements.
2. Insurance Options & Security Deposits
Please select one (1) insurance cover option below:
Option 1 – Basic Cover (N$150 /day)
- Security Deposit: N$30,000 (blocked on Client’s Visa/MasterCard credit card).
- Released 7 days after Vehicle return if no damage/accident occurs..
Option 2 – Extended Cover (N$300 /day)
- Security Deposit: N$15,000 (blocked on Client’s Visa/MasterCard).
- Released 7 days after Vehicle return if no damage/accident occurs.
Option 3 – Zero Excess Cover (N$450 /day)
- No Security Deposit required.
- Important: Zero Excess Cover is not equivalent to “all-risk” or “full coverage.” Exclusions
still apply.
Optional Add-On
Tyre & Windscreen Cover (N$150 /day)
- Covers repair/replacement for up to 2 tyres and 1 windscreen.
- Rims and side mirrors are excluded from this cover.
- Any further tyre/windscreen damage is your responsibility.
(Note: Regardless of which option is selected, certain events and damages are never covered – see Section 3 and Section 5.)
3. Vehicle Insurance Exclusions
Regardless of your selected insurance option, the following are never covered by insurance. The Client will be fully responsible (liable) for all costs if these occur:
- Windscreen, Windows & Mirrors
- Excessive Scratches (paint/body beyond normal wear)
- Rims & Tyres (unless within Tyre & Windscreen coverage limits)
- Sandblast/Sandstorm Damage
- Single-Vehicle Accidents (e.g., rollovers, collisions with animals/objects, no 3rd party)
- Stationary Objects (walls, poles, trees, etc.)
- Lost/Damaged Camping Gear (including rooftop tents, fridges, accessories)
- Negligence/Misuse (see Section 5.2 for void conditions)
(See Section 5.1 for a more detailed list of events/damages excluded.)
4. Terms & Conditions
4.1 Definitions
- Vehicle: The rental vehicle (including all tools/tyres/equipment) owned by GR under this
Agreement. - Vehicle Checklist: Inspection form detailing condition at pickup/return, signed by Client & GR.
- Designated Drivers: Client + additional drivers named in Section 1.3.
4.2 Rental Period & Return
- Late Return: If the Vehicle is returned after the agreed end date/time, you pay the daily rental rate plus N$3,500 per extra day (or part thereof).
- Early Return: No refund or credit is given if you return the Vehicle before the rental period ends.
4.3 Single-Vehicle vs. Third-Party Accidents
- Single-Vehicle Accident: Any accident involving just the rented Vehicle. You must obtain a police report within 24 hours; otherwise, no insurance claim can be processed.
- Third-Party Accident: Collision with another vehicle, person, or property. A police report is also required.
4.4 Excess & Penalties
- Excess: The portion the Client pays for repairs/loss, based on the chosen insurance option.
- Penalties: Additional fines for speeding, driving in no-go zones, or other contract breaches (see Section 5.2 & 6).
4.5 Southern Africa Insurance Note
Namibia/Botswana (and other nearby countries) do not require comprehensive vehicle insurance by law. Many local vehicles carry no coverage at all. Accordingly, GR’s coverage has specific exclusions and rules—strict compliance is required to remain insured.
5. Detailed Exclusions & Client Responsibilities
5.1 Events Not Covered by Insurance
Insurance does not cover any damage, loss, or costs due to:
- Unauthorized Areas (outside Namibia or in prohibited zones without permission)
- Night Driving (Off-Highway) (accidents after sunset in wilderness areas)
- Expired Rental Period (no coverage after your contract ends unless extended)
- Burn Damage (cigarettes, open flame)
- Roof/Bonnet/Doors Misuse (standing on them, heavy loads)
- Rollovers (overturning the Vehicle)
- Side Windows & Mirrors (always excluded)
- Tyre Damage (potholes, blowouts—unless partly covered by Tyre & Windscreen)
- Driving Through Water (above axle depth)
- Sandstorms (wind-blown sand damage)
- Personal Belongings (theft or loss of your items)
- Interior Damage (beyond normal wear)
- Rooftop Tent Misuse (driving with it open)
Camping Equipment (loss/damage to gear) - Mechanical Misuse (clutch/gearbox from negligence)
- Undercarriage/Body (off-road collisions, ignoring obstacles)
- Lost Keys (N$6,500 + any travel costs)
5.2 Void Insurance Conditions
All coverage (including Zero Excess) is null and void if any of these occur:
- Speeding beyond:
– Town: 60 km/h
– Gravel: 80 km/h
– Highways: 110 or 120 km/h (check local limit)
– Safari 8-seater: 100 km/h
– 4×4 High Range: 60 km/h
– 4×4 Low Range: 20 km/h - Alcohol/Drugs: Driving under influence
- Invalid License: Expired/suspended or not recognized
- Unmarked Roads: Sand dunes, beaches, off-piste tracks
- Water: Driving into rivers, swamps, sea, flood areas
- Ignoring Traffic Signals (red lights, stop signs)
- Towing any trailer or vehicle
- Night Driving off main public roads
- 4×4 Misuse (using 4×4 on tar/hard surfaces, ignoring recommended usage)
Once voided, the Client is liable for all damage in full.
5.3 Tracking & Speeding Penalties
- GPS Tracking: The Vehicle has GPS for speed/location data; you consent to this monitoring.
- Speeding Fine: N$1,500 per incident if you exceed the contractual speed limits.
- Traffic Fine Handling: If you receive an official traffic fine, you pay it plus a N$450 handling fee.
5.4 Theft of Vehicle
Theft is only covered if:
- You parked securely,
- Locked the doors/windows,
- Retained the original keys, and
- Obtained a police report within 24 hours.
5.5 Tyre Damage Procedure
- Repair or Replace: Fix a puncture or buy a matching tyre.
- Notify GR: Let us know immediately.
- Tyre Cover: If you have Tyre & Windscreen coverage and remain within its limits, we’ll refund or
arrange replacement. Additional tyre damage is your cost.
5.6 Sandstorms
- Slow Down: or pull over safely if a sandstorm hits.
- Insurance: Excludes sandblasting damage to paint/glass.
5.7 Police Reports
A police report within 24 hours is mandatory for any accident or theft. Failing that, no insurance coverage applies.
6. Restricted “No-Go” Areas
You must not enter the following without written approval:
- Namibia: Van Zyl’s Pass, Khaudum, Sandwich Harbour, Sperrgebiet, Skeleton Coast north of Möwe Bay, remote Damaraland backcountry, Diamond Coast/Bogenfels, or off-piste dunes near Walvis Bay/Swakopmund.
- Botswana: CKGR, Moremi/Okavango Delta (extra deposit needed), Savuti, Makgadikgadi, Nxai Pans, or cut-lines/hunting areas with no roads.
- South Africa: Must submit itinerary for approval.
- Zimbabwe: Only Vic Falls with prior written approval.
- Angola, Zambia, or any other country not explicitly authorized.
Penalty: If GPS shows you entered these areas, a N$30,000 minimum fine applies, and insurance is void.
7. Consequential Damages (Loss of Use)
If you decline insurance, you also pay the Company’s loss of rental income if the Vehicle is out of service for repairs—charged at the daily rate, up to 60 days maximum.
8. Breakdowns, Towing & Claims Handling
- No Towing by Client: You cannot tow or pull anything; call GR if you break down.
- Client Pays if breakdown or damage is uninsured/excluded.
- Approved Recovery: Only GR-approved companies.
- Claims Handling Fee: N$5,000 for each insurance claim (insurer’s fee).
Always contact GR right away in any accident/breakdown. Unapproved towing/repairs may invalidate coverage.
9. Additional Indemnification & Liability Protection
9.1 Assumption of Risk
Driving in Namibia/Botswana/etc. has inherent risks (remote areas, wildlife, extreme conditions). By
renting, you voluntarily accept these risks.
9.2 Indemnity & Hold Harmless
You agree to defend, indemnify, and hold harmless CT Go Rent Sustainable CC from all claims, losses, or legal actions arising out of:
- Your or an additional driver’s use of the Vehicle,
- Any breach of this Agreement or violation of law,
- Death/injury/property damage caused by your negligence or misconduct.
9.3 Release of Liability
You release GR from liability for personal injury (including death) or property damage unless mandated by law (i.e., not from GR’s gross negligence).
9.4 No Consequential Damages
GR is not liable for indirect or special damages (lost profits, missed flights, etc.). Any liability is limited to direct damages as per this Agreement.
9.5 Client Responsibilities
- Driving Competence: All drivers must be qualified/fit (esp. for manual transmissions if applicable).
- Obey Laws: Follow traffic regulations and these Terms or risk voiding insurance.
- Pre-Rental Inspection: You confirm the Vehicle’s condition upon pick-up; later damage is
presumed to occur during your rental.
9.6 No Agency
Nothing here creates an employer-employee or principal-agent relationship. You act on your own behalf.
9.7 Governing Law & Severability
Namibian law governs. Disputes may be heard in the Magistrate’s Court or High Court. If any provision is invalid, the rest remain effective.
9.8 No Sublet / No Cession
The Client may not cede or assign any rights or obligations under this Agreement, nor sublease or part with possession of the Vehicle, its tools, or any portion thereof to a third party. If the Client attempts to do so, they remain fully liable for all obligations and damages.
9.9 Child Seats & Accessories Disclaimer
If GR provides any child seat or other accessories (e.g., GPS, fridge, roof rack):
- These items are supplied “as is” for your convenience.
- The Client is responsible for verifying correct installation and safe use.
- GR disclaims all liability for any injuries, losses, or damages related to such accessories or how they’re installed/used.
- By using them, you assume full responsibility for their performance.
9.10 Entire Agreement & No Variation
This document (and any signed addenda) form the entire agreement between the parties regarding this rental. No other statements, representations, or agreements bind either party unless stated in writing and signed by an authorized Go Rent representative. No waiver or variation of these terms is valid unless in writing and signed by Go Rent.
9.11 Credit Checks & Default
You consent that Go Rent may:
- Conduct a credit check on you with one or more credit agencies, which may keep a record.
- Record any payment defaults with those agencies, which can share such records with third parties.
- Disclose relevant personal or additional information arising from this Agreement to any credit bureau or person if needed for recovering amounts due or enforcing our rights.
10. Other Conditions
- Fuel: Return the Vehicle with a full tank or pay N$250 plus the cost of fuel.
- Cleanliness: If returned excessively dirty, a valet fee of N$1,750 applies. Heavy scratches may incur
a N$3,500 polishing fee.
11. Return & Refunds Policy
11.1 Subject to Availability
All rentals depend on vehicle availability. There is no guaranteed replacement if your reserved vehicle is unavailable. If Go Rent can’t supply the booked vehicle, a refund may apply, but no liability for extra costs.
11.2 Replacement Vehicles
If damage is not covered by insurance or is excluded, Go Rent may, at its sole discretion, provide a replacement vehicle if available. Delivery/collection charges may be borne by the Client.
11.3 Refunds for Unavailability
If Go Rent cannot provide a booked vehicle at the start, any amounts you’ve paid are refunded within 30
days. Go Rent isn’t liable for indirect losses (e.g., hotels, flights).
11.4 Cancellation by Client
- >18 days before pick-up: 10% admin fee (90% refund of paid amounts).
- 18 days: 50% deposit non-refundable.
- 12 days: 75% deposit non-refundable.
- 5 days or less: 100% deposit non-refundable.
(If you paid in full, these percentages apply to your deposit portion or total paid.)
11.5 General Provisions (Cancellations & Refunds)
- Written Notice: All cancellations/refund requests must be in writing.
- Refund Method: Usually via the same payment channel used.
- No Waiver: This policy doesn’t override other terms.
- Force Majeure: External events beyond our control can affect supply/refunds.
